Adelaide Airport has clinched the title of Best Regional Airport in the Australia & Pacific region, according to the esteemed Skytrax World Airport Awards revealed in Frankfurt. This marks the second triumph in three years for Adelaide Airport, adding to its previous accolade in 2022.
Regional airports, as defined by Skytrax, cater primarily to domestic and a smaller number of intercontinental routes, eschewing the status of a global hub while still managing significant passenger traffic. Alongside Adelaide, other regional victors this year include airports in Nagoya, Houston, and Paris.
“This is a wonderful result for our staff and everyone who works at Adelaide Airport. To all of our team I say thank you and congratulations on making this award possible,” Brenton Cox, Managing Director of Adelaide Airport, says.
Cox further highlighted the airport’s resurgence from the pandemic-induced challenges, citing record passenger numbers in the current financial year.
He lauded the recent expansion of the terminal, noting the fully leased retail space and enhanced provisions for international arrivals and departures, which contribute to a smoother customer journey.
Customer feedback remains paramount in Adelaide Airport’s quest for continual improvement, with Cox affirming its pivotal role in shaping the ongoing $1 billion capital program.
“We take our customers’ regular feedback into account when deciding how we can further improve our terminal and facilities, and that feedback is playing a role in prioritising work for our current $1 billion capital program,”
“We take our customers’ regular feedback into account when deciding how we can further improve our terminal and facilities, and that feedback is playing a role in prioritising work for our current $1 billion capital program,” Cox says.
The Skytrax World Airport Awards derive from the comprehensive World Airport Survey, encompassing input from over 100 nationalities of airport patrons over an eight-month period.
The survey scrutinises various facets of the customer experience, spanning from check-in procedures, arrivals, transfers, and shopping to security and immigration processes, culminating at departure gates.
For more information about Adelaide Airport, head here.
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