Adelaide City Council has launched a community consultation, focusing on improving customer and online services.
The survey is seeking to gain a better understanding of what is important to customers and how Council can improve the availability of services, now and into the future.
“Council will seek feedback by talking to customers face-to-face and over the phone during the next three weeks,” said Sean McNamara, Acting General Manager City Culture and Community Services.
“We’re hoping to get feedback from as many users as possible: rate payers, residents, business people, visitors, students and everyone in between.
“There are survey packs at each of the libraries and community centres, so people can answer on the spot, or take the survey away to complete and return in the reply paid envelope provided.”
People who prefer to do things online can access the full survey through the Have Your Say section of the Council website, and `pop-up short surveys’ will appear when people visit Council websites.
Council is really interested in finding out which services people want online and what they like to do face-to-face, and when. It’s also keen to understand why some people are not taking full advantage of the current online services.
Council is aiming to provide more consistent and higher quality service to the community that is outward focused and based on customers’ needs.
Feedback collected will help inform Council’s new Customer Service Strategy, with the ultimate aim of providing a better customer experience across Council.
The consultation runs for three weeks and anyone can provide feedback before the consultation closes on 19th October 2012 at 5 pm.
For more information go to http://yoursay.adelaidecitycouncil.com/ .
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