Coles Introduces More Stores With Low-Sensory Shopping Experiences

Coles Introduces More Stores With Low-Sensory Shopping Experiences

To make grocery shopping a little less overwhelming, Coles is expanding their Quiet Hour to more stores.


Grocery shopping can be a great time or an absolute nightmare — depending on how you’re feeling, how much time you have, how hungry you are, or whether the kids are with you…

For some people, it can be even harder.

With all the people milling around, music playing from the speakers, and bright, fluorescent lights, things can get pretty overwhelming for those who sit on the autism spectrum and have a heightened awareness of sound and sight.

To make the experience a little easier, last year, Coles introduced Quiet Hour. During Quiet Hour :

  • Lighting is reduced throughout the store.
  • Coles Radio is switched off.
  • Register and scanner volumes are reduced to the lowest level.
  • There are no trolley collections and roll cages are removed from the shop floor.
  • There are no PA announcements.
  • Additional trained team members will be available to support customers during the hour.

After the successful trial last year, Coles is now bringing Quiet Hour to more stores, including a number in Adelaide. Some of the stores include:

  • Noarlunga
  • Woden Plaza
  • St Clair
  • Anzac Highway
  • St Agnes
  • Tea Tree Plaza
  • Mount Barker
  • Port Pirie
  • Port Lincoln

Check out the full list here.

Quiet Hour happens at the Coles stores mentioned above every Tuesday between 10:30 to 11:30am. You can read more here.

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